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Safe Shopping Guarantee
We ensure a completely secure online
credit card transaction by employing the most advanced encryption
technology and security processes, giving you the utmost personal
privacy and peace of mind when shopping at our site.
Furthermore, we treat all information you give us as strictly
confidential. We will never release your name, street address,
telephone number or e-mail address to any third party. Any information
we collect from you is used only to process orders and to provide
an enhanced, personalized shopping experience. For additional
details please our Privacy
Policy.
Our Secure Ordering Process
Our customer service representatives and other employees who manage customer
data must learn our security policy and practices as part of their job training.
In addition, Solanova.com staff is notified of changes in security policy via
in-house email postings and simultaneous, high-priority status e-mails, which
must be acknowledged by each customer service employee. (Access to customer
data is password-protected and restricted to internal employees only.) Plus,
Solanova.com conducts thorough reviews of its web security no less than once
a quarter.
Credit Card Fraud Protection
All major credit card companies protect cardholders against fraud, subject
to a $50 deductible. In the highly unlikely event that you ever encounter an
inappropriate charge involving Solanova.com, we will cover this $50 deductible
for you.
Optional Phone Ordering
If you are hesitant to place your order online, we offer you the option of
placing your order over the phone or by fax. You may call us toll-free
at 1-800-200-0456 For US Only)
or 1-415-898-1704 (for all International calls)
or send us a fax at 1-415-898-1666 during Customer Service
hours (Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific time; closed
Saturdays and Sundays).
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Contact Us:
Email:
General Questions
Web Site Issues
Employment
Opportunities
Order Products :
1-800-200-0456 For US Only)
or 1-415-898-1704 (for all International calls)
Fax:
1-415-898-1666
Mail:
Solanova, LLC
7110 Redwood Blvd.
Suite A
Novato, CA 94945 USA
You may also
submit your suggestions and inquiries via our Feedback
Form
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