Return Policy

Solanova’s Satisfaction Guarantee

Solanova stands behind all products that we sell offering a 100% Satisfaction Guarantee. If you are not completely satisfied for any reason with the product you have purchased, you may return the unused portion within 30 days of your order date for a full refund of the purchase price. Shipping charges will not be refunded.

How to Return a Product

Please return all opened or unopened product bottles, plus your name and order number, via prepaid USPS to:

Solanova Returns
7110 Redwood Blvd, Suite A
Novato, CA  94945

Refunds

All refunds will be credited using your original payment method. Refunds will be processed within 3-7 business days after receipt of your return. If the product is damaged or defective, we will refund the entire purchase price including shipping. If you changed your mind or did not like the product, product price will be refunded, but original shipping charges will not.

Full refunds are limited to $200 or less. For larger orders there is a 25% restocking fee.

Returns Questions

If you have any additional questions about your order or our return policy, please email Customer Care or call us at 1-800-200-0456 weekdays, between the hours of 8:00am and 5:00pm PST.

 

 

 

Questions? Call 1(800)200-0456
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