Shipping Policy

*Shopper can't combine auto ship discount with any other offer.
Shopper can only use one offer one time at purchase.
Discount will automatically be applied to your shopping cart.

Fulfillment

*Orders will be processed and shipped from our Novato, CA (San Francisco Bay Area) warehouse. Most all orders placed Monday - Friday before 4pm PST are shipped same day or at most, within 24 hours. However, for orders placed on weekends, holidays or in event of product backorder delay, shipping can take up to 72 hours after your order has been placed. In the event of product back-order or any other delay expected over 72 hours, you will be notified.


Shipping Options

Your shipping options with Solanova are Standard or Express.


Standard Shipping

Standard Shipping is regularly $5.95 per order. If you choose Standard, your package may be shipped via USPS or Fed Ex depending on the order size, time of day and your zip code.  Expect it to take 5-7 business days for your order to arrive once it has shipped. (Don’t forget to add 1-2 business days for us to fulfill your order.) Of course we always strive to beat your expectations and fulfill your order on the same day to get it to you as fast as possible.


Express Shipping

Express Shipping is $19.95 per order. If you choose Express, your order will ship via Fed Ex 2nd Day Air. (Fed Ex cannot ship to P.O. Boxes. If you enter a P.O. Box as your "Shipping" Address, and you select Express Shipping, your order will be sent via USPS Priority.) In both cases, you should receive your package within 2 business day of shipping. (Don’t forget to add 1-2 business days for us to fulfill your order.) Of course we always strive to beat your expectations and fulfill your order on the same day to get it to you as fast as possible.

Solanova reserves the right to change the shipping method at its own discretion and expense. Solanova is not responsible for delays caused by weather or other natural disasters.


U.S. Order Tracking

If your package shipped via Fed Ex, we can track it with a Fed Ex Tracking Number. This number is not yet available on our site. If you have any questions about the status or whereabouts of your order, please email Customer Care or call us at 1-800-200-0456 weekdays, between the hours of 8:00am and 5:00pm PST.


International Shipping

International Orders must be placed via phone. Please contact us at: 1-415-898-1704 to place your order. International Shipping starts at $19.95 and varies depending on package weight and destination. We do not at this time offer Express Shipping Internationally.

 

 

 

Questions? Call 1(800)200-0456
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